Archive for January, 2016

Your New Year’s Resolution: Project Confidence on the Phone

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You dial the number. It’s ringing. Your heart races. Sound familiar? Having a phone call with a client, prospect, supplier, or anyone affecting your business can be intimidating. The good news is that you can learn to sound confident on the phone with these simple tricks:

Prepare. If you know in advance the key points you need to convey, write them down and rehearse – mentally or out loud. Record yourself if that helps. When you’re prepared, you’ll project confidence. You’ll also be less likely to use fillers like “um” and “you know.”

Consider yourself equal. If you’re speaking with an important contact, consider yourself their equal. Focus on what you have in common rather than their position, and you’ll be able to talk with ease.

Speak slowly and confidently. People tend to speak quickly when they’re nervous. Be aware of how fast you’re talking and slow down. Also avoid making statements sound like questions, with an uptick in your voice. Speak with a deliberate, confident tone. If you sound like you know your stuff, your audience will believe that you do.

Stand up. Being up on your feet naturally boosts your confidence. Even if it feels silly, give it a try!

Smile. Believe it or not, the other person on the call can tell when you’re smiling. When you sound friendly, your communication will go much more smoothly.

How can we help? We deliver phone systems with exceptional voice clarity and functionality. When you project confidence on a call, we’ll make sure you’re heard loud and clear.

ARG Communications is here for all of your communication needs. Call (302) 225-2000 or email to schedule a consultation.

Hold the Phone: Hosted vs. Premise-based VoIP Systems

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Brring, brring! It’s time for a new phone system. Should you go with a hosted Voice over Internet Protocol (VoIP) system, or a premise-based VoIP system? To determine which system works best for your business, here’s what you need to know.


Hosted VoIP. With this system, you access a service provider’s network through your local Internet connection.

Upside: There’s no need for new routers or software. You don’t need a server room or in-house IT experts, either. It’s also easy to add users and make changes.

Downside: With ease and scalability comes limited customization. System features are offered as preset bundles. If your business’ phone needs are straightforward, a hosted system is often the best choice.


Premise-based VoIP. This system resides on your local network and is part of your infrastructure.

Upside: You have a fully customizable phone system that you control. You can make the changes you choose, when you want to make them.

Downside: At the outset, you’ll need to install equipment, upgrade routers, and purchase hardware and software. In addition, you’ll incur annual software assurance fees for ongoing support and upgrades. You’ll also need an IT person on staff to manage the system, adding users and making changes as needed.


How can we help you? If you’re unsure which system is the best fit for your business, we’ll guide you through the decision-making process. If you opt for a hosted system, we’ll contact providers to arrange service. If you choose a premise-based system, we’ll program customized changes that meet your specific needs.

You can “call” on ARG Communications for expert assistance with your new phone system. Call (302) 225-2000 or email to schedule a consultation.