Archive for October, 2016

Why Your Company Will Benefit from Advanced Telecommunication Services

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Today, it’s nearly impossible to avoid some sort of telecommunication device, especially in an office setting. While virtual communication may seem less personal, in many cases telecommunication makes collaboration between groups and individuals more efficient.

Here are just a few of the ways a trusted telecommunications leader like ARG Communications can revamp your office communications networks:

Customer Service

Though many companies have started offering customer service options via email, social media, or live portals on their website, almost all companies still use the traditional method: business phone systems.

Call management techniques are essential to customer service reps, especially when they become flooded with calls and lines are busy. With modern business phone systems, it’s still possible to have customers self-route their inquiries by pressing specific phone keys to reach a certain department. This method proves to be much easier than having the customer explain the situation, only to be routed to another representative, and then placed on hold.

Another issue that may arise is the possibility of phone line interference. When lines are interrupted by an outside factor, the affected company must call someone to have the lines fixed or keep someone on staff that knows what to do. Hosted phone systems, however, do not have this issue. These phones are maintained off-site, which means the phone system provider can fix any issues that may arise.

Collaboration

Telecom systems can also assist in collaboration between departments (even if those departments are on opposite sides of the world). While many businesses separate their departments, employees still must work together in order to reach a company goal.

VOIP technology can be used collaboratively in a number of ways, like allowing employees to video conference with each other instead of taking time away from their desks to discuss problem solving.

Remote Workers

Similarly, remote VOIP conferences allow absent or faraway employees to take part in group conversations from anywhere they have an internet connection. Smartphones, laptops, or other mobile devices allow employees to stream in or work from anywhere.

Many employees spend the majority of their workdays face-to-face with clients, travelling, or even working from home, not in the office. VOIP not only supports collaborative efforts within the building’s walls, but also extends these capabilities to off-site employees.

There are more than 11 million business meetings in the U.S. every day. A true telecommunications leader like ARG Communications can help your company reach its full potential by allowing employees to better communicate in these meetings, improve customer service, and create new opportunities for teamwork.

The 21st century is an amazing place. Don’t let your office get stuck in the past.

Most Common Mistakes Made With Video Security Systems

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When it comes to your business, protecting it and its assets is of the utmost importance. That’s why many businesses choose to protect their premises and employees with video surveillance systems. These systems prevent theft (both internal and external) and also provide valuable information in the event that a theft or other crime is attempted.

That being said, there are many mistakes that are easy to make when installing a video security system. Check some of them out below to make sure you don’t make them when setting up your own:

Not Enough Coverage
Video surveillance cameras are affordable enough these days that if you decide to invest in a system, you should splurge and make sure that you have enough to cover all at-risk areas. After all, what use is one camera if it isn’t able to record everything you need it to? Make sure that you have enough cameras to protect your business.

No Remote Access
Viewing your cameras remotely is very important, and not every system offers this feature. But being able to access your cameras remotely, even on your smart phone, could make a huge difference in how much you use them. If you have to take tapes down from the actual camera, you probably won’t actually use them very much at all. There are many low-cost and cloud-connected video cameras available with resolutions between 720 and 1080.

Bad Positioning
You may have video security coverage, but are you watching the right places? Are you making sure that every camera maximizes its capabilities? For instance, a camera should never be pointed at the ground, and obstructions should be taken into account. Something else that is often not taken into consideration is the effect of light — your cameras definitely shouldn’t be exposed to too much light, or too little, to provide good quality video.

Technology today allows you to seamlessly streamline your business, including your phone systems, closed-circuit television systems, and video security systems. You can easily avoid the problems posed by setting up a new video surveillance system and rest easy knowing how much safer your business is.