Archive for April, 2017

3 Interesting Features Found on NEC Phone Systems

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In any kind of small office or business setting, communication is key. It’s important to have a reliable system in place to keep in contact with both your workers and your clients, or else your business will struggle. While a traditional business phone system is a good start, it is rather limited in what it can help you with. For some businesses, that’s enough. But for businesses really looking to grow and flourish, they need more.

One of the many perks of replacing a phone line in a business with an NEC VoIP phone system is it can save you anywhere between 20% and 50% on monthly phone bills. But that is only one of the many bonuses NEC phone systems can offer. Below are three priceless features you can get when switching from commercial telephone systems to NEC.

  1. Contact Center
    Though some may cringe at the thought of needing to use a large contact center with a robotic voice that sends you on a wild goose chase until you get a human, NEC’s contact center isn’t like that. They are specifically tailored for small businesses. You are able to use this center to monitor the length of time you’re on hold, see when people call, and even deal with staffing challenges. It’s the ideal contact center for small businesses.
  2. Keep Your Business Connected
    For a growing small business, you may find yourself running into the problem of having several office locations in different towns. This can lead to a serious communication breakdown and really hurt your business. With NEC phone systems, you can maintain a consistent line of communication and even set up a routing system to certain numbers across all office locations.
  3. Mobility
    Whether you’re using your home as an office or you’re a technician who comes from home rather than a construction office, you can always stay connected by linking your cell phone to your desk phone with NEC phone systems. Now you don’t have to worry about missing calls or getting stuck in one place, waiting for the phone to ring. Wherever your cell phone goes, your business can go too.

For everything that helps your business run, you want the best of the best. A basic telephone system could help, but NEC phone systems offer your business a chance to prosper far beyond that. If you want to see your small business grow, consider a new phone system today.

Pros and Cons About VoIP, What You Need to Know

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It is vital for a business to have good, reliable phone systems in place in order to keep open and clear communication with their employees and customers. Unfortunately, people tend to get led around in different directions as to who the leading provider of business telephone systems is. People want a clear outline of what they’re going to get with certain business phone systems.

Every day, there are about 11 million meetings, many of which involve video conferences or some other type of VoIP services. Many businesses nowadays use VoIP services for their communication solutions. Let’s take a closer look at the positives and negatives when it comes to using VoIP software.

Advantages

VoIP services prove to be the leading provider of business telephone systems for small businesses, because they works well in tandem with high speed internet connections. Some of the other advantages are:

  • Cost:
    Because there is only one network responsible for voice and data by one supplier, the cost of using VoIP is fairly low. With a broadband Internet connection, phone calls from one computer to the other are free worldwide. If it is a computer-to-phone call, there is usually a charge, but it’s typically cheaper than other commercial telephone systems. In addition to that, since VoIP calls are over the Internet, and not phone lines, they are not as heavily taxed.
  • Mobility:
    VoIP services are not tied to a specific telephone. The number is completely portable and you are able to access it simply by signing in to your VoIP account, if you are near a broadband connection. This virtual number goes with you with a simple Internet phone or headset and makes moving businesses a lot easier, should you want to move your business to another location or another state.
  • Extra Features:
    VoIP doesn’t charge you more for extra, needed features for your new phone systems. They come included with voicemail, call waiting, call forwarding, caller ID, three-way calling and much more. VoIP also merges seamlessly with other Internet services, like video calling and data exchange.

Disadvantages

  • Power Outages:
    Since VoIP services are connected through the Internet, and not phone lines, if the power in your business goes out, so does your phone services.
  • Reliability:
    The quality of your call will depend greatly on the quality of your Internet. Poor connections can result in poor voice quality.
  • Security:
    As with other technology that involves the Internet, there are concerns about viruses, malware, spamming, tampering and theft.

To get the leading provider of business telephone systems, you must know what it is your business needs. If you run a small business with a high speed Internet connection, VoIP may be ideal for you. Otherwise, you must weigh the pros of cons of using these services. We hope this list helps you figure out if VoIP phone systems are right for you.

For more information, please visit ARG Communications