FAQs

Q?

How long has ARG been in business?

A.

ARG was founded in 2003 and has been in business for over 12 years. We celebrated our 10 year anniversary in May 2013. You can see pictures of our ribbon cutting and anniversary party here: https://whyarg.com/uncategorized/10-year-anniversary/

Q?

What forms of payment does ARG accept?

A.

We accept the following credit cards: Visa, MasterCard, American Express, and Discover. We also accept checks and ACH payments. We also offer leasing options to qualified applicants.

Q?

What are your payment terms?

A.

Service calls, smaller jobs, and jobs that need to be done quickly are billed at time and material. You will be charged the hourly rate for the type of work performed, a flat rate travel charge, and for any material provided by ARG. Other jobs are quoted. Quoted jobs over $1,000.00 require a 50% deposit at the time the proposal is signed. The remaining 50% is due upon completion.

Q?

Is my job too small for ARG?

A.

While the nature of our company does not allow us to do residential work, we would be happy to assist with jobs of any size that your company may need.

Q?

Can ARG provide a voice for my phone system recording (Automated Attendant)?

A.

Usually this service is included with any new phone system (by request.) This service is available for existing systems for a nominal fee.

Q?

Does ARG offer a reward for referrals?

A.

We always appreciate a referral! Customers can earn discounts through referrals. Qualified agents can also earn commissions for successful leads.

Q?

Who can I contact about careers at ARG?

A.

We do not typically take phone calls about open positions. However, you may email your resume to humanresources@argcominc.com or you may fill out our job application that can be found here https://whyarg.com/wp-content/uploads/2015/05/2014_10_16_09_31_31.pdf

Q?

Does ARG need to be onsite to complete move, add or change requests on my phone, security camera or time clock system?

A.

99% of move, add, and change requests can be completed remotely while saving you money for future service. This requires your system to be connected to your local area network.

Q?

Who do I contact when I need service?

A.

You can call ARG at 302-225-2000. We will help assess the issue over the phone and then recommend the best steps to resolve your issue. You can also use our customer portal to open and track service calls by clicking here: http://service.whyarg.com/

Q?

Can ARG provide service for my system even if they did not install it?

A.

Yes, we service most brands of phone systems. Call us today to find out if we can assist you or click here to contact us.

Q?

Do I need a Voice Over IP (VOIP) system or Hosted PBX?

A.

This really comes down to your technology needs, budget and your current network infrastructure, including cabling. An ARG consultant can assist you in designing the correct application to fit your needs and budget.

Q?

Why do I need to purchase a maintenance plan for my phone system?

A.

Today’s system manufacturers require “Software Assurance” for continued system technical support, software patches/fixes, and software upgrades. All ARG maintenance plans include manufacturer software assurance. We offer two options to fit your budget and service needs.