Archive for the ‘Business Phone Systems’ Category

More Delaware business are choosing hosted phone systems. Here’s why.

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Do you want to provide better service for your customers? Do you want to significantly reduce operating costs? Many Delaware businesses in the market for a new phone system are choosing hosted business phone systems over managing the hardware and phone systems on premise.

On premise phone systems are complex, require ongoing maintenance and upgrades, and rely on an expensive informational technology staff to keep them up and running.

Conversely, hosted Delaware business systems are the trend of the future.

1) Fewer phone system headaches: With hosted Delaware business systems, the telephone hosting provider handles almost everything for you. Using the state of the art, Voice over Internet Protocol (VoIP) technology, you can prevent many of the on-premise headaches. Hosted phone systems allow businesses to focus on doing what they do best – managing their day to day business activities.

2) Less downtime: Can you afford to have a phone system outage? Using a hosted Delaware phone system practically eliminates the need for downtime during maintenance and upgrades. The upgrades will be almost invisible to your team members and they can continue servicing your customers.

In addition, many hosted, commercial telephone systems are designed with multiple points of redundancy. This means if one segment of the system fails, another segment can step in and take over the operations.

3) More secure: When you contract with a hosted telecommunications leader, sensitive information and data are stored outside of your business and on your provider’s secure servers. In addition, the provider will keep up to date with hardware and software security patch needs, which will free up your technical staff to manage other technology needs.

4) Higher employee productivity: Your employees are the lifeline of your company and using hosted Delaware business systems provides them with many benefits.

Can you afford to take your employees away from their day jobs to sit in a multi-day, hardware and software training session for a new phone system? Between the drop in productivity and the costs for the trainer, food and conference rooms, this is probably not an ideal option. When a business installs a new hosted phone system, its employees do not have to be highly technical in order to use it. The system is intuitive, and employees simply need training on how to make and receive phone calls and to leverage the voicemail options.

Do you have team members that work remotely? You are in good company because up to 64 million U.S employees have a job that includes some telecommuting. When employees telecommute, they must have phone service. With VoIP technology, your phone system becomes flexible and portable.

In addition, with minimal downtime your employees will always be ready to service your customers.

5) Great business results: What is the formula for achieving a healthy business bottom line? It is ideal if you have highly productive employees, great customer service and reduced operating costs. Leveraging a hosted Delaware business system will give you all three.

For all of these reasons and more, hosted business phone systems are the trend of the future. It’s time to get on board.

BTA: Hilyard’s Business Solutions Merges with Collins Business Systems, Inc.

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The Business Technology Association announced the merging of two major business solution companies.

According to the BTA, Hilyard’s Business Solutions merged with Collins Business Systems Inc. on February 14, 2017. The two paired up to bring technology packages, office equipment, and telephone systems to customers around the Delaware, Pennsylvania, and New Jersey areas.

Robert Hilyard, CEO of Hilyard’s Business Solutions spoke with the BTA about the merge.

“By merging our two companies, we will be able to offer every possible necessity to our customers for their business needs, in both equipment and software technology,” Hilyard said. “We are truly a one-stop shop for any business. The merger of Collins Business Systems Inc. will enhance our ability to fully cover the products needed by our customers. Business communication solutions are an exciting addition to the Hilyard’s family of products.”

Business phone systems are an essential tool in today’s fast-paced world. The Hilyards phone systems are essentially a one-stop-shop that allows a business owner to forward calls, obtain call logs, and host conference meetings. These telephone systems aren’t as expensive as older phone units. In fact, a traditional phone line can be replaced with VoIP, saving 20% to 50% on your monthly phone bill. Hilyards phone systems don’t cost a ton of money in phone system installation and don’t require continuous maintenance.

As a company continues to grow, the owner shouldn’t have to spend time and energy worrying about malfunctioning phone systems. They need to be putting all of their focus on the business itself. These new phone systems come with updated features that are more affordable and flexible than older systems. So you won’t have to worry about spending your days making sure they’re working and properly evolving with technology.

Both Collins Business Systems, Inc. and Hilyard’s Business Solutions have teams of specialized employees working to keep customers happy. They aim to work collaboratively to bring companies across the east coast up-to-date voice solutions. Along with the voice solutions, business owners can rely on the duo for customizable office equipment.

Business Phone Services: Considerations to Make Before Cutting the Landline

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With all of the new technology being released on a daily basis, it’s easy to get swept up in the whirlwind of new gadgets for your business. Advancements in technology isn’t a bad thing and new tech is revolutionizing the way business is conducted all over the world. However, sometimes you forsake certain technology in order to implement other, newer systems.

For many businesses, that dilemma is with landline telephones. It’s no surprise that landlines are fading away in homes, but what about for business phone systems? Many businesses are simply providing work cellphones to their employees to handle the majority of calls, with maybe one or two landlines for directory services. Others still have landlines in every department and on every desk.

So what should you consider before cutting the cord?


As with most everything in business, the majority of the consideration comes down to cost. Normally, traditional business phone system installations can be expensive and take time to get properly set up. There are numerous alternatives, however, such as VoIP services that cost much less and can be installed with relative ease and speed. Replacing a traditional phone line with VoIP can save you between 20% and 50% on your monthly phone bill. VoIP, or voice over internet protocol, are phones that connect using the internet rather than a landline. They can be hardwired or wireless (WiFi) phone systems.


The downside to VoIP or cell phones can be the quality of service. VoIP services depend on the availability of the internet, and cell phones rely on a signal from a cell tower. How many times has your cell phone dropped a call or started breaking up due to bad service? At least a few, maybe more depending on your carrier and location. Same with VoIP, if the internet goes down or gets slow, then calls will be hard to make. Even though access to the internet is widely available and affordable, on the off chance you lose connection (and don’t have a cell phone), you’ll be without a phone system. Although a complete loss of connection doesn’t happen too often, there are instances (such as natural disasters) in which a landline might begin operation after the catastrophe sooner than the other systems.

So before you completely cut all ties to the cord, consider all options. Having more than one service is never a bad idea, but it comes down to your business and its needs. Contact a local communications provider to discuss possible options for your business and the benefits and hindrances of traditional business phones.

For more information about VoIP services, call ARG Communications today.

Congratulations Rich Pharaoh!!

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Congratulations are in order for ARG Technician, Rich Pharaoh! He just became another one of our technicians that are BICSI certified for Fiber Optic Cabling IN250! Rich has years of knowledge in this industry and we are so glad to have him as part of our team!


The Benefits of Utilizing a Hosted Phone System For Your business

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The Benefits of Utilizing a Hosted Phone System For Your Business


Hosted Phone System Delaware

Before we touch base on the benefits of a hosted phone system, you need to understand what it actually means. So, what exactly is a hosted phone system? I’m sure you may have heard of “The Cloud”. In layman’s terms, the cloud refers to the act of storing data and/or services over the internet to an off-premise service provider rather on your hard drive. A hosted phone system, also known as VoIP (Voice over Internet Protocol), is a phone system that resides off premise, or in the cloud and provides you service to your end-point (I.E. Desktop Phone, Softphone, IOS or Android Device) over the internet. While the cloud is often misunderstood causing hesitation and doubt, the benefits of utilizing a hosted phone system for your business is tremendous.

  1. Cost Effective- Compared to premise based phone systems, VoIP is much less in price (due to decreased installation costs and maintenance fees, as well as your phone line service in one low payment), ultimately giving you a greater return on your investment.
  2. Flexibility- Your staff can essentially work virtually at any location if need be. This is a great bonus for smaller companies because hosted phone systems will give off the illusion that your company is actually bigger than it really is. With a portal login this also gives you greater flexibility in forwarding calls or making admin changes.
  3. Outsource Maintenance- your phone system will be hosted in an off-site location by your phone system provider. This means that you don’t have to devote time or money to keeping an on-site system running. The hosted platform has redundancy in multiple co-locations, nationally. Meaning if a server was to fail in the provider’s office, your service is automatically re-routed to one of the other co-locations, thus reducing the chance of a down system.

Thinking about switching to a hosted phone system? Contact us today at ARG to speak to one of our qualified technicians.