FAQS

HOW LONG HAS ARG BEEN IN BUSINESS?

ARG was founded in 2003!

WHAT FORMS OF PAYMENT DOES ARG ACCEPT?

We accept the following credit cards: Visa, MasterCard, American Express, and Discover. We also accept checks and ACH payments. We also offer leasing options to qualified applicants.

WHAT ARE YOUR PAYMENT TERMS?

Service calls, smaller jobs, and jobs that need to be done quickly are billed at time and material. You will be charged the hourly rate for the type of work performed, a flat rate travel charge, and for any material provided by ARG. Other jobs are quoted. Quoted jobs over $1,000.00 require a 50% deposit at the time the proposal is signed. The remaining 50% is due upon completion.

IS MY JOB TOO SMALL FOR ARG?

While the nature of our company does not allow us to do residential work, we would be happy to assist with jobs of any size that your company may need.

CAN ARG PROVIDE A VOICE FOR MY PHONE SYSTEM RECORDING (AUTOMATED ATTENDANT)?

Usually this service is included with any new phone system (by request.) This service is available for existing systems for a nominal fee.

DOES ARG OFFER A REWARD FOR REFERRALS?

We always appreciate a referral! Customers can earn discounts through referrals. Qualified agents can also earn commissions for successful leads.

WHO CAN I CONTACT ABOUT CAREERS AT ARG?

We do not typically take phone calls about open positions. However, you may email your resume to humanresources@whyarg.com

DOES ARG NEED TO BE ONSITE TO COMPLETE MOVE, ADD OR CHANGE REQUESTS ON MY PHONE, SECURITY CAMERA OR TIME CLOCK SYSTEM?

99% of move, add, and change requests can be completed remotely while saving you money for future service. This requires your system to be connected to your local area network.

WHO DO I CONTACT WHEN I NEED SERVICE?

You can call ARG at 302-225-2000. We will help assess the issue over the phone and then recommend the best steps to resolve your issue. You can also use our customer portal to open and track service calls by clicking here: http://service.whyarg.com/

CAN ARG PROVIDE SERVICE FOR MY SYSTEM EVEN IF THEY DID NOT INSTALL IT?

Yes, we service most brands of phone systems. Call us today to find out if we can assist you or click here to contact us.

DO I NEED A VOICE OVER IP (VOIP) SYSTEM OR HOSTED PBX?

This really comes down to your technology needs, budget and your current network infrastructure, including cabling. An ARG consultant can assist you in designing the correct application to fit your needs and budget.

WHY DO I NEED TO PURCHASE A MAINTENANCE PLAN FOR MY PHONE SYSTEM?

Today’s system manufacturers require “Software Assurance” for continued system technical support, software patches/fixes, and software upgrades. All ARG maintenance plans include manufacturer software assurance. We offer two options to fit your budget and service needs.

We’ve been using ARG for four years now and are very impressed and happy with their work. Our first project with them involved running a private fiber connection between our Lower and Middle/Upper School Campuses.

- Gregg Miller

We have been using ARG Communications services for the last 2 years and I am pleased to say that not only is ARG a professional organization that knows what they are doing, but in this world of hurry up and get the job done and move on.

- Marie Ferrier

Over the years I have become dependent on specific companies to handle our cabling here at Salesianum School. Last year we invited local companies as well as our incumbent cabling company to bid on two projects.

- Harry Schneider, O.S.F.S

I have dealt with a lot of vendors in my position over the past 20 years and can honestly say that you stand out as one of, if not, the best! This was a tricky and time sensitive project and you delivered!

- Julie Lacter

MySherpa subcontracts all of our voice/data cabling to ARG Communications, Inc. We have known and used ARG’s services for twelve months and have been delighted with their service performance.

- Greg Gurev

We just want to take this opportunity to let you know about the outstanding service we received from ARG Communications when we decided to search for a new phone system.

- Hommy Poursaied

Our practice, Delaware Center for Digestive Care has a pleasure working with ARG for many years. Joe Ruggieri, Anthony Cascarelli and Aaron Logan have provided a superior support and customer service to our practice.

- Olga Brooks

We are very pleased with our new telephone system. We switched from Lucent/Avaya to ARG Communications. Joe Ruggieri was with us during our install and walked us through training.

- Patti L. Welk Thompson

We wish to thank you for your help in selecting our new phones. The two of you were able to explain the options and guide us to purchasing the phone system that fits our needs.

- Jennifer Wegner

Janssen’s Market has used the services of ARG for several projects over the last year including a security camera system, phone system upgrade and wireless data solution.

- Paula Janssen

I am writing this letter as a testament to the quality of the services Genesis Healthcare Corporation has received from ARG Communications. ARG has been providing services to Genesis since 2004.

- Jack Knouse

Cape Regional Medical Center uses ARG Communications for all data, voice and fiber cabling services. We want you to know that we are very pleased with the quality of service ARG Communications has provided Cape Regional Hospital.

- Mike Cordi

I have been the project lead on several phone system conversions, and by far the smoothest one was accomplished recently with ARG Communications.

- David R. Price

I wanted to take a moment to thank the whole crew at ARG Communications for their outstanding work and the personal attentions that they have shown me and the team at AquaCap, a division of Douglas Laboratories.

- Frank Lucas

I had the pleasure of working with Joe Ruggieri from ARG Communications this past year while relocating our facility in New Jersey. Joe and his team successfully installed several hundred voice and data drops for our new building.

- Melissa A Romagnoli

ARG Communications became our provider of choice after exhaustive research and consideration of several communications companies. The communications world today is complex and expanding and we wanted a system that was easy to use as well as expandable for our future needs.

- Peter Curcio
our location

612 S. COLONIAL AVE, STE A
WILMINGTON, DE 19805
(302) 225-2000


17298 COASTAL HWY, STE A
LEWES, DE 19958