Pros and Cons About VoIP, What You Need to Know

It is vital for a business to have good, reliable phone systems in place in order to keep open and clear communication with their employees and customers. Unfortunately, people tend to get led around in different directions as to who the leading provider of business telephone systems is. People want a clear outline of what they’re going to get with certain business phone systems.

Every day, there are about 11 million meetings, many of which involve video conferences or some other type of VoIP services. Many businesses nowadays use VoIP services for their communication solutions. Let’s take a closer look at the positives and negatives when it comes to using VoIP software.


VoIP services prove to be the leading provider of business telephone systems for small businesses, because they works well in tandem with high speed internet connections. Some of the other advantages are:

  • Cost:
    Because there is only one network responsible for voice and data by one supplier, the cost of using VoIP is fairly low. With a broadband Internet connection, phone calls from one computer to the other are free worldwide. If it is a computer-to-phone call, there is usually a charge, but it’s typically cheaper than other commercial telephone systems. In addition to that, since VoIP calls are over the Internet, and not phone lines, they are not as heavily taxed.
  • Mobility:
    VoIP services are not tied to a specific telephone. The number is completely portable and you are able to access it simply by signing in to your VoIP account, if you are near a broadband connection. This virtual number goes with you with a simple Internet phone or headset and makes moving businesses a lot easier, should you want to move your business to another location or another state.
  • Extra Features:
    VoIP doesn’t charge you more for extra, needed features for your new phone systems. They come included with voicemail, call waiting, call forwarding, caller ID, three-way calling and much more. VoIP also merges seamlessly with other Internet services, like video calling and data exchange.


  • Power Outages:
    Since VoIP services are connected through the Internet, and not phone lines, if the power in your business goes out, so does your phone services.
  • Reliability:
    The quality of your call will depend greatly on the quality of your Internet. Poor connections can result in poor voice quality.
  • Security:
    As with other technology that involves the Internet, there are concerns about viruses, malware, spamming, tampering and theft.

To get the leading provider of business telephone systems, you must know what it is your business needs. If you run a small business with a high speed Internet connection, VoIP may be ideal for you. Otherwise, you must weigh the pros of cons of using these services. We hope this list helps you figure out if VoIP phone systems are right for you.

For more information, please visit ARG Communications