What Is VoIP and Who Uses It?

voip software

According to Toolbox Tech, the voice over IP (VoIP) industry as a whole is set to grow to over $76 billion, and the number of small office/home office subscribers is projected to grow to $262 million — a 50% increase since 2011. VoIP software is becoming more common for many reasons. Let’s look at what VoIP is and who typically uses this software.

What Is VoIP?

VoIP technology uses the internet instead to complete calls. The software uses IP networks to pass voice signals and send multimedia files. It is what makes various communications and VoIP applications easy for everyone. VoIP also sometimes can offer real-time analytics, automatic call routing, and online faxing. All you need for VoIP software to work is a good internet connection.

What Are The Benefits?

With VoIP software, there is no need for public switched telephone networks (PSTN). You can say goodbye to your phone lines and mobile towers. VoIP software makes various work processes and collaborations more productive which enhances both the employee and customer experiences. People have continued to ditch landlines and mobile services for VoIP, as it’s more efficient, high in quality, and cost-effective.

Who Uses VoIP Software?

Many businesses use VoIP to communicate with employees and customers. According to Gartner, by 2020, 65% of meeting solutions users will take advantage of VoIP-based audio conferencing options embedded in those meeting platforms, up by 20%. This is also a great option for global calls because you no longer need to have a landline phone with a local number to talk to people from all over the world. Businesses even use this to send text messages. VoIP offers you the ability to send text messages to customers and employees from your business phone number.

Making business calls without needing a cellular device is all possible with the use of VoIP. VoIP software is allowing us to move closer to a more unified and connected world. For more information on how to get started with VoIP, contact us today.