Having virtual employees can be a win-win situation. Employers save on office costs and gain access to a geographically diverse talent pool. Employees enjoy having flexible hours and no commute. But what about customers? To keep the appearance that you and your staff work under one roof, it is essential to have virtual phone numbers. Here’s what you need to know.
What is a virtual number? A virtual number (also called a virtual extension) is a phone number that forwards to another phone number, often to a cell phone.
What are the benefits? A virtual number’s format is consistent with your company’s other numbers, so it appears to customers that your virtual employees are on-site. In addition, because virtual numbers are connected with your other company numbers, coworkers can easily dial virtual employees’ extensions. Virtual employees can also easily transfer calls.
With virtual phone numbers, employees receive voicemail messages through the company system with no need to clog up their cell phone mailbox. When they make calls, their number appears to be a number local to your company’s area.
Are virtual numbers always assigned to an employee? No, there are multiple uses. You can have a virtual mailbox with an outgoing message relaying office hours and driving directions. Or you can use a virtual mailbox for after-hours support with technicians in various regions fielding customer calls.
What’s more, no matter where your office is located, a virtual number can give you a local presence anywhere in the world. When you’re ready to enjoy the benefits of virtual numbers, ARG Communications can get you started. We will come to your office for a consultation and recommend a solution that’s right for you.
Call (302) 225-2000 or email ContactUs@WhyARG.com to schedule your appointment.