Archive for the ‘Phone service’ Category

Congratulations Rich Pharaoh!!

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Congratulations are in order for ARG Technician, Rich Pharaoh! He just became another one of our technicians that are BICSI certified for Fiber Optic Cabling IN250! Rich has years of knowledge in this industry and we are so glad to have him as part of our team!


Answering Common Questions About VoIP Business Systems

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voip business systemsIt’s no secret that running an efficient business requires the streamlining and optimization of all business communications. Each business has different solutions based on pricing model and services offered. On average, there are 11 million meetings per day in the U.S., many involving video conferencing, VoIP services, etc., and before your business chooses a provider, it’s important to understand the basics of what VoIP business systems have to offer. Here are just a few answers to common questions regarding VoIP business systems.

What is VoIP?

An acronym for Voice over Internet Protocol, VoIP services are a field of technology that allows users to verbally communicate using the Internet as opposed to a traditional phone line. VoIP is also sometimes referred to as a digital phone service or a broadband phone service. The biggest advantage of VoIP systems is convenience and availability — these technologies allow users to make, receive, and monitor phone calls for later use and can go much further in their technological capabilities than traditional phone lines.

Are VoIP devices compatible with non-VoIP communications?

The answer to this question may depend on your provider to some extent, but for the most part, VoIP business systems are universal in the sense that they can be connected to and from any other phone device. What’s more is that VoIP systems typically allow for conference calls and communication over multiple channels. This allows for maximum flexibility and accessibility when coordinating schedules and meetings. But again, it’s important to check with your VoIP software provider for specific details regarding your system’s capabilities.

Is the audio quality of VoIP business systems comparable to traditional phone communications?

No — as a matter of fact, it’s better. VoIP systems don’t have to deal with as much interference when trying to establish a secure connection. Plus, the technology has been continually modified and improved over the years. Now, VoIP systems tend to be crystal clear, making sure you won’t miss a single word of that important conference call with your colleagues.

The voice over IP (VoIP) industry as a whole is set to grow to over $76 billion by the end of 2015, and the number of small office/home office subscribers is projected to grow to $262 million — a 50% increase since 2011. But ultimately, understanding the functionality of VoIP business systems can help you make the best decision regarding your business’ communication needs.

3 Tips For Improving VoIP Call Quality

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VoIP, voice over internet protocol, is growing in popularity amongst American businesses who have begun to move away from traditional phone systems. One of the biggest reasons behind this change in business phone systems is that VoIP can save 20-50% on a monthly phone bill, making it a great investment for the business owner looking to save money.

However, many companies haven’t adopted VoIP business systems due to misgivings about the stability of the networks, viewing traditional systems as the better bang for their buck. And while a traditional phone system may remain a solid option for businesses, VoIP systems are improving rapidly and putting phone systems to shame.

But despite the issues of stability or quality, there are ways to improve your system without costly investments. Here are some ways to help make your VoIP system run smoothly:

  1. Hunt Down a New Headset
    Sometimes, the answer to your problem is the simplest solution. Assuming most of the work you do over VoIP comes from the computer, your headsets might be the issue for quality. Cheap or obsolete headsets can reduce audio clarity, making the call seem poor and unstable. You should invest in headsets with short, insulated cords, and replace them when the headsets start showing signs of wear and tear.

    This is very important if your employees make calls from home, as their headset might not be suited for your business needs.
  2. Lower Bandwidth Use
    Outside of purchasing an internet connection with a higher contention ratio, you can reduce the bandwidth use through simple changes to day-to-day operations. Cut down on simultaneous calls, pause downloads when using VoIP, and run a lower number of items on the company’s computers when the VoIP is in use.

    You should also check the network speeds regularly with speed tests on the computers. This can help you find the changes in the internet use, and when the most bandwidth usage occurs during the day.Then, you can analyze your findings and go from there.
  3. Consider Contention
    As we mentioned previously, the contention ratio measures the difference between the bandwidth available and the amount possible for service. Your VoIP compete with other users on the network that are doing a number of tasks that take up bandwidth. The more your company competes, the lower your call quality.

    You can buy an assured contention ration from your provider at an additional price, and it could see a large increase in call quality and stability.

Don’t run the risk of losing customers because of a power connection. You need a stable and quality VoIP program to run your business successfully, and hopefully, these tips can help you get just that.

Pros And Cons Of VoIP Systems And Why Your company Should Switch

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Many companies use a private branch exchange, or PBX, to connect their internal phones to their external lines. They then use these systems to carry out functions like call forwarding and call holding. Business voice offer internet protocol, or VoIP, systems perform the same functions, but at a lower cost.

Both systems work to replace the traditional phone systems of the past, offering as much, or more, than telephone systems could. But, both have their pros and cons.

One of the biggest benefits of the VoIP is the cost, both for the initial investment and for the monthly charges involved. If your company chooses a VoIP service that works with traditional phones, there is only a small charge to set it up and to pay for phone adapters.

The calls are free for low monthly charges, but some systems may have charges for outside of North America. They do, however, rely on a strong network infrastructure.

PBX systems need a cabinet of electronic equipment in the office, and you have to pay a higher rate for the equipment and the charges per month. Lower cost is one of the biggest reasons companies go to VoIP.

However, VoIP software is not without its disadvantages. It is reliant on the internet to function. If there is a power failure, or the internet goes down, your company is left without any sort of hosted phone systems, or a phone line.

A traditional telephone line gets power through the telephone wire, and can often function through power failures. VoIP will send calls to a message center and store them until the service is restored. Often, companies will keep one traditional phone line so that they can make a priority call if the service is down.

VoIP business systems are also limited by bandwidth for size. If the connection reaches capacity, call quality can suffer. PBX has a certain number of lines per system, and this can be increased by buying a bigger system.

This also affects voice quality at times, so a fast internet and a good bandwidth is needed by the company to ensure the best quality for the systems. VoIP software needs a good infrastructure to run well, and so you need to make sure you have a strong internet infrastructure.

If you have any questions regarding VoIP software, VoIP systems, or VoIP services, contact us. We’ll be happy to help.

Looking At a VoIP Provider? Keep These 3 Things In Mind

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On average, there are 11 million meetings per day in the U.S., many involving video conferencing, VoIP (Voice over Internet Protocol) services. VoIP services have grown in popularity as the world has moved increasingly online, leaving traditional types of business phone systems behind.

But what is VoIP? VoIP, is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular phone line. So you make calls over the internet instead of a phone, using a system similar to a phone line. It requires a lot more network power than a traditional service, but after an initial investment? Is generally cheaper to maintain.

If you’re a small business considering getting VoIP there are some things you’ll need to keep in mind, however.

There are two different types of VoIP systems that one can use, at least on a basic level. One that you host, and one that another company hosts for you.

Hosted VoIP services for small businesses rely on an “open Internet” connection; meaning they (the poster) do not control the total connection to the switch. This type of service is more common in residential VoIP services and for the small office/home office. Some provider’s offer a good quality business VoIP service or hosted VoIP at this level.

Picking a good small business VoIP provider can be difficult, but if you follow a few guidelines, it shouldn’t be too difficult.

  1. Manage Your Network
    This is one aspect that you have complete control of. You need to make sure your network is running at the best levels, on your end. You need good structured cabling for data and voice. Structured cabling is a key part of network infrastructure.Simple networks can have problems that will affect the quality of VoIP calls. Make sure your computers are hooked up right, your switches are in good shape and that there is only one DHCP (Dynamic Host Configuration Protocol).
  2. Don’t Pick Low
    The lowest price is not the best service, and the cheapest parts are not the best quality. Going for the least expensive structured cabling, network components, and VoIP provider might cripple your business. Choose a provider that has a price that is reasonable with their competition, but not a low-cost provider. And never be cheap on hardware, they’ll last longer if they’re better quality.
  3. Choose Based On Features
    When comparing features from the various VoIP providers, keep in mind how the information is presented and what information is presented. The look and feel of a provider’s website can give a good clue as to the provider’s target customer base. Does their website convey quality? Does the information they provide appeal to you?Do their features benefit you, or are they more than you need, for more cost? Can you get what you need, without the additives, elsewhere? Keep it all in mind. You’re not going cheap, but you don’t want what you don’t need or won’t use.

Those are just some guidelines to keep in mind when comparing VoIP hosts. If you have any questions, feel free to contact us.

Pros And Cons For VoIP For Your Business!

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VoIP (Voice over Internet Protocol) systems are becoming more and more popular, with statistics stating that by 2018 there will be nearly 1 billion users signed up for mobile. But what is it, and how does it affect your business? And is it really worth “cutting the cord” (moving away from traditional business phone systems) for?

There are two ways to approach VoIP business systems; hosting the service on your own servers, and having someone (typically a company that runs a service) host them for you. Hosting yourself takes a little more work, and means getting the necessary hardware to keep the servers running and stable.

Having another company provide the service for you, however, means that you just have to focus on the business side of things. The provider will handle all the heavy lifting, delivering calls to your phones and software client. In general, you’ll at most need to find a space for a small box of hardware somewhere on-site.

Now, depending on the size of your company, moving into a VoIP system could cost next to nothing, or cost a significant up-front expense. You’re going to need a lot of bandwidth on your internet in order to handle multiple clients at the same time, and your internal network needs to be able to handle the burden.

But is it worth getting for your business?

VoIP is significantly less expensive than traditional business phone services. You need to lease less hardware, and often don’t need to get any new hardware at all, unlike switching to new phone systems. You also don’t need to worry about location costs if some of your employees work in different locations.

The utility, price, and freedom of the product are what makes VoIP business systems a great investment. Especially with mobile VoIP becoming more popular, and no extra costs. Just register with your provider and your phone is now a mobile VoIP device.

The biggest drawback, however, is that your entire business relies on the internet, and so if it goes out, so does your company’s ability to run. That’s why it is imperative that you have a provider that is stable and offers services to assist in these circumstances.

VoIP could be a huge step forward for your business, but make sure you do your research to see if it’s right for you. Contact us for more details!

3 Things To Keep In Mind if You’re Company Uses VoIP!

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The internet changed the game when it came to business and professional work environments. It allowed companies to be run solely online, or to have employees work from anywhere in the world as long as they had the internet. Executives could use skype or other chat programs to host meetings using camera systems instead of phone systems. The only thing that seemed to remain was the phone.

But even that appears to be changing.

For those not familiar with it, Voice over IP, or VoIP, is not a new system. It’s been present for some time in the corporate world and has a thriving industry. The industry grew over $76 billion in 2015 and had a 50% increase in small office/home office subscribers that year as well.

VoIP business systems are designed to work differently than systems that rely on phone lines. They rely entirely on the internet to function, at least the more modern ones. That means that businesses can stop relying on commercial telephone systems, or home phone systems if a home-office based business, to operate and instead move to the internet.

These systems still need the use of a phone, or a headset, to speak. But VoIP can also be used in cell phones and smartphones, making it mobile and convenient.

For those who are already using VoIP instead of standard commercial telephone systems, here are some tips to improve your system’s performance:

  1. Ensure Core SecurityThough VoIP systems are mostly stable and secure, having improved as time progressed and technology developed, it is incredibly important to make sure that your network is secure. The internet is a dangerous place for data, and you may be vulnerable to attack. Keep your security systems up to date.
  2. Test and Measure Your Systems

    Constant testing is a must when dealing with technology. You want to make sure your systems have been thoroughly tested before going live with a new update or program. Don’t make the mistake of immediately pushing out an update without proper testing or else your systems may end up crashing.

  3. Keep the Core In Mind

    When making decisions to update your networks or your company’s systems, be sure to look at the needs of the update compared to your current infrastructure’s ability to support it. Specifications need to be kept in mind to avoid any system crashes or issues with customers.

If you have any suggestions about VoIP, or questions regarding the system, contact us today!

3 Interesting Features Found on NEC Phone Systems

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In any kind of small office or business setting, communication is key. It’s important to have a reliable system in place to keep in contact with both your workers and your clients, or else your business will struggle. While a traditional business phone system is a good start, it is rather limited in what it can help you with. For some businesses, that’s enough. But for businesses really looking to grow and flourish, they need more.

One of the many perks of replacing a phone line in a business with an NEC VoIP phone system is it can save you anywhere between 20% and 50% on monthly phone bills. But that is only one of the many bonuses NEC phone systems can offer. Below are three priceless features you can get when switching from commercial telephone systems to NEC.

  1. Contact Center
    Though some may cringe at the thought of needing to use a large contact center with a robotic voice that sends you on a wild goose chase until you get a human, NEC’s contact center isn’t like that. They are specifically tailored for small businesses. You are able to use this center to monitor the length of time you’re on hold, see when people call, and even deal with staffing challenges. It’s the ideal contact center for small businesses.
  2. Keep Your Business Connected
    For a growing small business, you may find yourself running into the problem of having several office locations in different towns. This can lead to a serious communication breakdown and really hurt your business. With NEC phone systems, you can maintain a consistent line of communication and even set up a routing system to certain numbers across all office locations.
  3. Mobility
    Whether you’re using your home as an office or you’re a technician who comes from home rather than a construction office, you can always stay connected by linking your cell phone to your desk phone with NEC phone systems. Now you don’t have to worry about missing calls or getting stuck in one place, waiting for the phone to ring. Wherever your cell phone goes, your business can go too.

For everything that helps your business run, you want the best of the best. A basic telephone system could help, but NEC phone systems offer your business a chance to prosper far beyond that. If you want to see your small business grow, consider a new phone system today.

3 Mistakes Businesses Make When Upgrading Their Phone System

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If you run a business, you need to have a reliable communication system. Whether you’re dealing with customers, employees, or other businesses, your phone system installation needs to be top-notch. But with so many choices available to you, deciding on the right one can be a challenge. Unfortunately, many companies have to learn the hard way that they’ve chosen incorrectly. To avoid the same fate, here are three common mistakes businesses make with their new phone systems.

  1. Basing a decision on initial cost
    Many new phone systems offer a lower up-front cost, which can convince business owners they’re getting a great deal. But you may have to deal with additional annual charges, maintenance fees, or other upgrades, too. Make sure you read the fine print and make your choice based on the service and features you’ll get, rather than the lowest price.
  2. Being enticed by flashy features
    To that end, give careful consideration to the attributes you’ll actually need in your phone system. Before purchasing, be sure to plan ahead and ask your provider about the most common features businesses ask for. More than likely, you’ll need a voice mail service, the ability to record calls, hold music, and some other features. However, there are probably quite a few offerings that you don’t need. Since these can impact how much you’re paying every month, make good decisions about which features you’ll use and which you won’t.
  3. Not getting a VoIP system
    VoIP services are becoming more popular every year. In fact, the number of subscribers who use VoIP in small or home offices is projected to grow to $262 million, which is a 50% increase since 2011. VoIP provides more flexibility, saves money, and will be easier to use. If you want to ensure you never have to deal with phone system failure, VoIP is the way to go.

Your business doesn’t have to deal with an outdated, undependable method of communication or overall safety. If you’re in need of better telephone systems or video surveillance for your business, ARG has you covered. To find out more, get in touch with us today.

Looking for Communication Solutions? Choose VoIP Business Systems

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Does your office still have a traditional phone system? Have you been planning to replace your traditional phone lines with a more up-to-date system? There are a variety of phone systems currently available, and one of these is based on VoIP technology. Not only are business VoIP systems an effective communication solution, they are a welcome alternative to traditional telephone systems.

VoIP technology utilizes the Internet to make telephone calls, and is becoming much more prevalent in both the public and private sector. This technology provides effective solutions for small businesses as well as large organizations. Furthermore, mobile VoIP usage is also increasing, and it is estimated that there will be approximately one billion people using this technology by 2018.

There are a number of obvious benefits to having a VoIP system. One of these is monthly costs. When you replace a traditional phone line with a VoIP system, it can potentially save you between 20%-50% on a monthly basis.

It goes without saying that having an effective and reliable telephone system is integral to conducting day-to-day business operations. In addition to providing communication solutions that include hosted phone systems, VoIP services also include video access and provide an excellent platform for virtual conferencing.

When considering VoIP business services, it’s also important to note that a recent survey conducted by Sage Research had some interesting results. This study showed that Internet telephones actually increased worker productivity. It was found that each employee increased their weekly productivity, on average, by 3.9 hours.

Since more and more people in the United States are employed by companies that approve of, encourage, or require some level of telework, VoIP technology has the capacity to streamline and enhance this process. Mobile VoIP in particular can assist employees and employers with maintaining contact when they are not in the same location. Furthermore, this increases flexibility with conference calls, meetings, and other communication needs, such as providing updates to clients and colleagues.

Why rely on outdated business telephone systems when you can have a state-of-the-art VoIP system installed? If you’d like to learn more about business VoIP systems or have a VoIP system installed, please contact us today.