Do you want to provide better service for your customers? Do you want to significantly reduce operating costs? Many Delaware businesses in the market for a new phone system are choosing hosted business phone systems over managing the hardware and phone systems on premise.

On premise phone systems are complex, require ongoing maintenance and upgrades, and rely on an expensive informational technology staff to keep them up and running.

Conversely, hosted Delaware business systems are the trend of the future.

1) Fewer phone system headaches: With hosted Delaware business systems, the telephone hosting provider handles almost everything for you. Using the state of the art, Voice over Internet Protocol (VoIP) technology, you can prevent many of the on-premise headaches. Hosted phone systems allow businesses to focus on doing what they do best – managing their day to day business activities.

2) Less downtime: Can you afford to have a phone system outage? Using a hosted Delaware phone system practically eliminates the need for downtime during maintenance and upgrades. The upgrades will be almost invisible to your team members and they can continue servicing your customers.

In addition, many hosted, commercial telephone systems are designed with multiple points of redundancy. This means if one segment of the system fails, another segment can step in and take over the operations.

3) More secure: When you contract with a hosted telecommunications leader, sensitive information and data are stored outside of your business and on your provider’s secure servers. In addition, the provider will keep up to date with hardware and software security patch needs, which will free up your technical staff to manage other technology needs.

4) Higher employee productivity: Your employees are the lifeline of your company and using hosted Delaware business systems provides them with many benefits.

Can you afford to take your employees away from their day jobs to sit in a multi-day, hardware and software training session for a new phone system? Between the drop in productivity and the costs for the trainer, food and conference rooms, this is probably not an ideal option. When a business installs a new hosted phone system, its employees do not have to be highly technical in order to use it. The system is intuitive, and employees simply need training on how to make and receive phone calls and to leverage the voicemail options.

Do you have team members that work remotely? You are in good company because up to 64 million U.S employees have a job that includes some telecommuting. When employees telecommute, they must have phone service. With VoIP technology, your phone system becomes flexible and portable.

In addition, with minimal downtime your employees will always be ready to service your customers.

5) Great business results: What is the formula for achieving a healthy business bottom line? It is ideal if you have highly productive employees, great customer service and reduced operating costs. Leveraging a hosted Delaware business system will give you all three.

For all of these reasons and more, hosted business phone systems are the trend of the future. It’s time to get on board.

With all of the new technology being released on a daily basis, it’s easy to get swept up in the whirlwind of new gadgets for your business. Advancements in technology isn’t a bad thing and new tech is revolutionizing the way business is conducted all over the world. However, sometimes you forsake certain technology in order to implement other, newer systems.

For many businesses, that dilemma is with landline telephones. It’s no surprise that landlines are fading away in homes, but what about for business phone systems? Many businesses are simply providing work cellphones to their employees to handle the majority of calls, with maybe one or two landlines for directory services. Others still have landlines in every department and on every desk.

So what should you consider before cutting the cord?

Costs

As with most everything in business, the majority of the consideration comes down to cost. Normally, traditional business phone system installations can be expensive and take time to get properly set up. There are numerous alternatives, however, such as VoIP services that cost much less and can be installed with relative ease and speed. Replacing a traditional phone line with VoIP can save you between 20% and 50% on your monthly phone bill. VoIP, or voice over internet protocol, are phones that connect using the internet rather than a landline. They can be hardwired or wireless (WiFi) phone systems.

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The downside to VoIP or cell phones can be the quality of service. VoIP services depend on the availability of the internet, and cell phones rely on a signal from a cell tower. How many times has your cell phone dropped a call or started breaking up due to bad service? At least a few, maybe more depending on your carrier and location. Same with VoIP, if the internet goes down or gets slow, then calls will be hard to make. Even though access to the internet is widely available and affordable, on the off chance you lose connection (and don’t have a cell phone), you’ll be without a phone system. Although a complete loss of connection doesn’t happen too often, there are instances (such as natural disasters) in which a landline might begin operation after the catastrophe sooner than the other systems.

So before you completely cut all ties to the cord, consider all options. Having more than one service is never a bad idea, but it comes down to your business and its needs. Contact a local communications provider to discuss possible options for your business and the benefits and hindrances of traditional business phones.

For more information about VoIP services, call ARG Communications today.