Archive for the ‘Phone service’ Category

Looking for Communication Solutions? Choose VoIP Business Systems

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Does your office still have a traditional phone system? Have you been planning to replace your traditional phone lines with a more up-to-date system? There are a variety of phone systems currently available, and one of these is based on VoIP technology. Not only are business VoIP systems an effective communication solution, they are a welcome alternative to traditional telephone systems.

VoIP technology utilizes the Internet to make telephone calls, and is becoming much more prevalent in both the public and private sector. This technology provides effective solutions for small businesses as well as large organizations. Furthermore, mobile VoIP usage is also increasing, and it is estimated that there will be approximately one billion people using this technology by 2018.

There are a number of obvious benefits to having a VoIP system. One of these is monthly costs. When you replace a traditional phone line with a VoIP system, it can potentially save you between 20%-50% on a monthly basis.

It goes without saying that having an effective and reliable telephone system is integral to conducting day-to-day business operations. In addition to providing communication solutions that include hosted phone systems, VoIP services also include video access and provide an excellent platform for virtual conferencing.

When considering VoIP business services, it’s also important to note that a recent survey conducted by Sage Research had some interesting results. This study showed that Internet telephones actually increased worker productivity. It was found that each employee increased their weekly productivity, on average, by 3.9 hours.

Since more and more people in the United States are employed by companies that approve of, encourage, or require some level of telework, VoIP technology has the capacity to streamline and enhance this process. Mobile VoIP in particular can assist employees and employers with maintaining contact when they are not in the same location. Furthermore, this increases flexibility with conference calls, meetings, and other communication needs, such as providing updates to clients and colleagues.

Why rely on outdated business telephone systems when you can have a state-of-the-art VoIP system installed? If you’d like to learn more about business VoIP systems or have a VoIP system installed, please contact us today.

Things to Look for in a VoIP Services Provider

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Today, your business likely relies on technology for virtually every aspect of your operations. From closed-circuit television systems that give you peace of mind when you’re not in the office to video messaging, email, and telecommuting, it would be hard to find a part of your business that doesn’t incorporate at least some type of technology.

VoIP services is just one of these examples, but it’s also an increasingly important one. Standing for Voice over Internet Protocol, VoIP technology allows the user to make voice phone calls using a broadband Internet connection instead of a traditional analog phone line.

Before jumping onto the VoIP services bandwagon, it is important you find a trusted hosted phone systems provider. The VoIP industry grew by more than $76 billion in 2015 alone, so it is important you find a provider that will be able to lead you to new heights in this growing field.

Here are three things to look for when choosing a VoIP services provider for your small business:

A secure data center
You will want to look for a provider who has a data center that is protected by a government-authorized network for technology and communication. This will ensure that the system stays secure and functioning even if the provider’s data is breached or compromised.

A protected network
It is crucial to the safety of your business that your provider’s network points are completely firewalled and that full security measures are taken wherever possible. Ideally, they should offer separate systems so that an Internet failure will not affect calls to the center. Considering that calls are coming through on the Internet — which makes the data accessible to hackers — it is important that each call goes through a secure and protected network.

At the end of the day, you will want to look for a company that does not plan downtime. This means that no matter what time a customer calls in, they will be able to be met with an answer. You will want to ask the company what percentage of uptime you can expect so you are getting the best bang for your buck.

ARG Communications understands the importance of reliability and quality. Contact our professionals to implement affordable VoIP services in your Delaware small business today.

VoIP 101: The Advantages of VoIP for Businesses

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VoIP services are growing rapidly: the industry as a whole is on track to reach one billion users by 2018. As traditional office phone lines are becoming antiquated, VoIP technology is becoming more popular among both large corporations and small or home offices.

So, What is VoIP?
VoIP is short for voice over internet protocol. VoIP systems are online-hosted phone systems that do not require traditional landline phones. If that sounds complicated, the reality is that this type of system does not require complicated installation or constant maintenance. These phone lines can be maintained entirely off-site by your phone provider.

What kind of equipment does VoIP require?
Installing VoIP can be extremely simple depending on your network infrastructure. Because the phone system isn’t analog and works through your online systems, the network needs to contain a number of things in order to be used for both internal and external communications. A typical network infrastructure contains routers, switches, cables, and LAN cards, as well as additional basic software (i.e. operating systems and cyber security solutions). IP addressing and other network services are also required.

If your network is properly connected, all you’ll need to set up VoIP is a high speed internet connection and a computer, adapter, or specialized phone.

Who can I call with VoIp?
The type of service you receive determines who you can and cannot call. In some cases, a user may be limited to speaking to other people who have subscribed to the service, while others can receive and call out to anyone who has a phone number. These services allow the subscriber to make local, long distance, mobile, and international calls. In these cases, the recipient does not need to have any additional phone equipment. They may not even notice that you’re speaking to them via a digital network.

What are the benefits of VoIP?
When you make the switch to VoIP, you’re able to make business calls from anywhere where an Internet connection is present: including wirelessly. If you’re not in the office, you can use the WiFi anywhere to connect to the internet through your personal computer or specific adapter and communicate with company staff or clients.

Additionally, you can eliminate the need for your current phone package and exclusively use your internet package to connect your phone system. That means a company like ARG Communications can not only lower your monthly internet and phone bill, but also provide all maintenance and updates to make your job that much easier.

GM Offering Better WiFi To Help Pokemon Go Players Catch ‘Em All

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It’s no secret that the recent release of the virtual reality mobile game Pokemon Go has made headlines all over the world. The game brings Generation Y and Millennials back to their childhood roots in an innovative way. Players can catch various Pokemon characters using the GPS on their mobile phones. But because the game eats up such a large amount of data, it’s often recommended to play when connected to a WiFi network.

According to GM Authority, technological advances have allowed General Motors (GM) to now offer OnStar 4G LTE WiFi in its latest portfolio of vehicles. These brands include Cadillac, Chevrolet, Buick, and GMC. And it hasn’t taken Pokemon Go players long to catch on. The technology works just like connecting to any other wireless network, except once you enter the car, your phone syncs to the WiFi.

Since 4G is the best connection available for WiFi right now, players can explore with better accuracy and the GPS can pinpoint locations more efficiently.

While GM has some players covered while they’re in the car (parked, hopefully), what are players going to do while they’re at work? It’s only a matter of time until someone gets caught using their office WiFi phone systems to catch a Bulbasaur. When serious players are connected to a wireless internet access point, they don’t have to worry about how long they spend playing the game or how much data that they use. The only real concern would be battery life.

If the idea of Pokemon Go players mooching off their company’s WiFi phone systems seems far fetched, it shouldn’t. A reporter was recently caught playing the game during a State Department briefing on ISIS.

What are WiFi phone systems?
Commonly referred to as WiFi VoIP phones, these communication solutions allow phone calls to be digitally transmitted through an internet connection. The phone itself is cordless and has similar hardware as VoIP phones. WiFi phones are typically more affordable and easy to setup when installation of voice and data cabling already exists.

There are two types of phones that can be used to implement wireless VoIP: the WiFi VoIP Phone and the DECT (digital enhanced cordless telecommunications) phone. Earlier WiFi phones used technology similar to current devices on the market, like baby monitors. Currently, they use WLAN networks to connect.

With new applications like Pokemon Go taking the world by storm, it is no surprise that the mobile VoIP market is expected to have 1 billion users by 2018. Considering that phones using VoIP services save businesses up to 50% monthly, and that combining it with WiFi makes phone systems both flexible and portable, the number of users could increase indefinitely.

One thing is for sure, increased interest in WiFi availability and WiFi phone systems has significantly increased since the release of the game.

4 Things You Didn’t Know Your Business Phone System Could Do For You

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Today, phones aren’t just phones. We live in an era of video conferencing, smartphones, and Voice over the Internet Protocol systems.

And that’s why business owners of all kinds often struggle to find affordable communication solutions. While many people have already discovered that switching to VoIP services can save up to 50% of their monthly bill, others still aren’t sure if VoIP is right for their business. But with more than 11 million meetings scheduled each day, many of which require video conferencing and VoIP services, it is more apparent than ever that VoIP is both necessary and useful. To help get the most out of your business phone system, here are some ways that modern voice technology can benefit your company.

Improve your billing accuracy
Your business phone system is a true management system. It keeps track of the average phone call length and can generate detailed logs every week, month, or day for your convenience. You have the ability to ask for the exact reports you need for billing, saving time for more important tasks.

Learn from call data
Call data can be used for more than simply billing purposes. Your business phone system allows you to be more effective in your data collection than you are now. If you want to track the average call time for a particular department, sales for example, then you can do so with your new telephone systems.

If you want to make your company more efficient, then start putting your data to work.

Save money
This is the big one. While some people are afraid that hosted phone systems will cost them more than landlines, that’s not actually the case.

Business phone systems that VoIP services can save more money per year with little to nothing in upfront costs. With VoIP business services, there is a low monthly fee as well as the ability to only pay for the services you will actually need and use.

Improve the performance of your internet connection
It is important to choose a leading provider of telephone systems that offers hybrid business phone systems. This is because this type of phone system allows commonly visited sites to be accessed at LAN speeds. Furthermore, you will reduce the chances of your network performing slowly while still retaining the ability to store important files locally.

Not only can the right phone system improve your ability to service customers, but you can also gather useful data to help improve your own business practices. Studies show that businesses who implemented Internet telephony increased productivity by 3.9 hours.

If you’re in Pennsylvania and are looking for the best telephone systems Philadelphia has to offer, then consult ARG Communications, a leading provider of business phone systems.

5 Facts About VoIP Services Everyone Should Know

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VoIP services are becoming increasingly popular in recent years. In fact, the industry made over $76 billion in 2015 alone. Taking note that most users of VoIP or wifi phone systems are businesses, here are five facts about VoIP technology that you may not have known.

The first VoIP call was made in 1974
The ARPANET, the precursor to what we call the Internet today, was a network of connections available only to government and educational computers. A real-time voice sample was sent between the Informational Sciences Institute and Lincoln Lab using two computers directly. This was accomplished using an algorithm called “continuous variable slope delta (CVSD) modulation.” A few months later, the first two-way VoIP call took place.

The FCC wants to make Wi-Fi available to all Americans for free
From privacy advocates, free market supporters, and consumer advocates, just about everyone has something to say about free government wifi. If this does indeed become a reality, people will able to make free calls using VoIP features over wifi.

VoIP to VoIP calls are free
When two callers use VoIP to call each other using the same VoIP provider, the calls are completely free. This is true no matter the distance, length of time, or who makes the call. This allows families, friends, and businesses to communicate around the world at no extra cost.

VoIP services can be used on your smartphone
Many communication networks with VoIP technology have a mobile app for smartphones. Simply download the app, sign into your account with that provider, and begin making calls from a wireless Internet access point. When you use this service, your VoIP number will display, not your actual cell phone number. Mobile VoIP is expected to reach 1 billion users by 2018.

Never miss a call again
Many companies that offer VoIP services have a call forwarding option to reduce chances of missing phone calls. You have the ability to set up other phones, including your mobile phone and landlines, to receive incoming calls. This feature allows you to take calls from your office anywhere you are.

Each day, over 11 million meetings occur in the United States. Many of these meetings use VoIP technology to make calls. Now that you are aware of the many benefits of VoIP, you will begin to become more productive in your own life.

The Three Types of VoIP Services, Explained

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No matter the size or kind, your business needs to explore the phone systems Delaware has to offer in order to find the right communication solution for your business’s needs. One way to solve your company’s business phone systems problem is to consider using VoIP business services. Not only can it grow with your company, but it can also help remote employees access their business lines from wherever they might be.

In order to choose VoIP services, it is important to know the different kinds and how they can benefit your business infrastructure. Here is a detailed look at the VoIP phone systems Delaware telecommunications leaders can offer to make your business successful.

VoIP Phone Systems
VoIP phone systems do not use the traditional copper wires commonly found with landlines. Instead, VoIP technology uses the same Internet connection that a business already has. VoIP services allow smaller business to use features commonly used by bigger corporations. This includes automated attendants, call queues, and computer integration that sends voicemails to email inboxes and laptops. There is also a mobile option for remote employees to be able to access their business phone system from their mobile device.

Self-Hosted VoIP Systems
This type of phone system means that the business owns and pays for the equipment in use. It is commonly referred to as the private branch exchange (PBX) hardware needed to maintain the phone systems Delaware and other areas use. It allows circuit switching within an organization’s phone system.

Cloud-Based VoIP Systems
With cloud-based VoIP business systems, there is no hardware or maintenance to deal with, other than IP phones. Consult the leading provider of business telephone systems to find out how they maintain all of the PBX technology on their end, should you choose this type of service. For growing businesses, cloud-based phone systems allow them to easily add lines when necessary. This service usually costs a monthly fee and is based on a per-user model.

Considering that VoIP technology allows phone systems to be both flexible and portable, your business could greatly benefit from it. Studies show that over 11 million meetings take place each day in the United States, many using video conferencing and VoIP services. Choose VoIP services and join the estimated 1 billion users of mobile VoIP by 2018.

FAQs on Business Phone Systems, Answered

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At its beginning, businesses of all kinds and sizes may first wonder whether or not they need a business phone system. With more than 11 million meetings occurring each day in the U.S., many using video conferencing and VoIP services, it is important for a business to establish their telephony needs right away. For one thing, you can save between 20 and 50% on your monthly bill by switching your traditional phone line to VoIP.

For those currently looking, here are answers to some of the most commonly asked questions about phone systems Philadelphia has.

Does my business need a phone system?
The best way to answer this question is yes. Businesses of all sizes and types can benefit from a phone system of some kind. This is because the way a business presents itself is very important to potential customers and investors. It is important to appear as professional as possible, which the right business phone system can help achieve.

Is it a good idea for my employees and I to simply use our smartphones for business purposes?
While it may seem like a sensible option, unless you are running a one-person business, using a smartphone to conduct business is not recommended. Doing so does not make the company look as professional as it needs to be.

Mobile phones are not set up to offer the same features that business phone systems can. If you are certain that you want to use mobile phones for your business, you may want to consider using a virtual phones system that allows you to portray a professional image while still using mobile devices.

How do I know which phone system is right for my business?
The decision of choosing which phone systems philadelphia has to offer or your business needs is one that is dependent on several factors. For one, you need to know your budget and how much your company can afford to spend on business phones systems and phone system installation.

Is your business growing at a steady rate? Do you have an IT staff that is able to manage an in-house phone system? Do you have a high-speed Internet connection? These are all questions that must be answered in order to find out which communication solutions are right for your company.

Can remote employees access a business phone system?
If you choose the best VoIP technology phone systems Philadelphia offers, your employees working from locations other than the office will be able to both make and receive calls from anywhere. In fact, mobile VoIP usage is expected to reach about 1 billion users by 2018. Instead of giving out their personal phone number and working remotely, employees are able to maintain their privacy and use business phone system mobility tools to communicate with clients and associates.

Now that you know some of the common questions about business phone systems, you are in a better position to make an educated decision on your company’s future.

With Virtual Extensions, Your Business Is Virtually Everywhere

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Having virtual employees can be a win-win situation. Employers save on office costs and gain access to a geographically diverse talent pool. Employees enjoy having flexible hours and no commute. But what about customers? To keep the appearance that you and your staff work under one roof, it is essential to have virtual phone numbers. Here’s what you need to know.

What is a virtual number? A virtual number (also called a virtual extension) is a phone number that forwards to another phone number, often to a cell phone.

What are the benefits? A virtual number’s format is consistent with your company’s other numbers, so it appears to customers that your virtual employees are on-site. In addition, because virtual numbers are connected with your other company numbers, coworkers can easily dial virtual employees’ extensions. Virtual employees can also easily transfer calls.

With virtual phone numbers, employees receive voicemail messages through the company system with no need to clog up their cell phone mailbox. When they make calls, their number appears to be a number local to your company’s area.

Are virtual numbers always assigned to an employee? No, there are multiple uses. You can have a virtual mailbox with an outgoing message relaying office hours and driving directions. Or you can use a virtual mailbox for after-hours support with technicians in various regions fielding customer calls.

What’s more, no matter where your office is located, a virtual number can give you a local presence anywhere in the world. When you’re ready to enjoy the benefits of virtual numbers, ARG Communications can get you started. We will come to your office for a consultation and recommend a solution that’s right for you.

Call (302) 225-2000 or email to schedule your appointment.

All You Need to Know about VOIP Services

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Owning a business is no easy task, and communicating with your many employees can be tiresome. So why not hire a telecommunications leader in your area to take care of all your corresponding needs?

A rapidly growing communication solution is through the usage of the use of voIP services. An acronym for Voice Over Internet Protocol, this system is a phone service delivered over an internet connection rather than through local telephone providers. There are three ways to convert analog phone signals into digital signals that can be sent over the internet:

  • Using an analogue terminal adapter connected through an ethernet jack
  • using an IP phone which communicates directly to a voIP server
  • connecting directly to another voIP service provider.

One benefit of using a voIP service is that it offers the ability to be flexible and portable for those 64 million American employees who work from home. Internet telephony is also shown to increase productivity, adding up to an extra four hours per week per employee. Additionally, replacing your traditional phone line with voIP services will bring between 20-50% savings on your monthly phone bill. Just by installing voIP technology, you will save money and increase productivity, putting more money in your pocket! What could be better?

More and more business owners are catching on to this rising trend and adding these business phone systems to their company. On average, 11 million meetings happen per day in the United States that include VoIP services. The voice over IP industry as a whole is set to gain 262 million office subscribers, a 50% increase since 2011. Mobile VoIP is set to hit about 1 billion users by 2018, a huge feat for a relatively new concept.

Telecommunication professionals are also qualified to install video surveillance throughout your business. Utilizing a surveillance camera system that can be remotely accessed will eliminate theft and losses up to 80%. This employee theft costs American business owners anywhere between $20 to $40 billion annually, so choosing to invest in a video surveillance system will be a small cost that will further benefit your company.

Have any questions? Make sure to contact your local VoIP service provider for any service needs you may have.