Archive for the ‘Communications systems’ Category

Pros and Cons About VoIP, What You Need to Know

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It is vital for a business to have good, reliable phone systems in place in order to keep open and clear communication with their employees and customers. Unfortunately, people tend to get led around in different directions as to who the leading provider of business telephone systems is. People want a clear outline of what they’re going to get with certain business phone systems.

Every day, there are about 11 million meetings, many of which involve video conferences or some other type of VoIP services. Many businesses nowadays use VoIP services for their communication solutions. Let’s take a closer look at the positives and negatives when it comes to using VoIP software.


VoIP services prove to be the leading provider of business telephone systems for small businesses, because they works well in tandem with high speed internet connections. Some of the other advantages are:

  • Cost:
    Because there is only one network responsible for voice and data by one supplier, the cost of using VoIP is fairly low. With a broadband Internet connection, phone calls from one computer to the other are free worldwide. If it is a computer-to-phone call, there is usually a charge, but it’s typically cheaper than other commercial telephone systems. In addition to that, since VoIP calls are over the Internet, and not phone lines, they are not as heavily taxed.
  • Mobility:
    VoIP services are not tied to a specific telephone. The number is completely portable and you are able to access it simply by signing in to your VoIP account, if you are near a broadband connection. This virtual number goes with you with a simple Internet phone or headset and makes moving businesses a lot easier, should you want to move your business to another location or another state.
  • Extra Features:
    VoIP doesn’t charge you more for extra, needed features for your new phone systems. They come included with voicemail, call waiting, call forwarding, caller ID, three-way calling and much more. VoIP also merges seamlessly with other Internet services, like video calling and data exchange.


  • Power Outages:
    Since VoIP services are connected through the Internet, and not phone lines, if the power in your business goes out, so does your phone services.
  • Reliability:
    The quality of your call will depend greatly on the quality of your Internet. Poor connections can result in poor voice quality.
  • Security:
    As with other technology that involves the Internet, there are concerns about viruses, malware, spamming, tampering and theft.

To get the leading provider of business telephone systems, you must know what it is your business needs. If you run a small business with a high speed Internet connection, VoIP may be ideal for you. Otherwise, you must weigh the pros of cons of using these services. We hope this list helps you figure out if VoIP phone systems are right for you.

For more information, please visit ARG Communications

3 Mistakes Businesses Make When Upgrading Their Phone System

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If you run a business, you need to have a reliable communication system. Whether you’re dealing with customers, employees, or other businesses, your phone system installation needs to be top-notch. But with so many choices available to you, deciding on the right one can be a challenge. Unfortunately, many companies have to learn the hard way that they’ve chosen incorrectly. To avoid the same fate, here are three common mistakes businesses make with their new phone systems.

  1. Basing a decision on initial cost
    Many new phone systems offer a lower up-front cost, which can convince business owners they’re getting a great deal. But you may have to deal with additional annual charges, maintenance fees, or other upgrades, too. Make sure you read the fine print and make your choice based on the service and features you’ll get, rather than the lowest price.
  2. Being enticed by flashy features
    To that end, give careful consideration to the attributes you’ll actually need in your phone system. Before purchasing, be sure to plan ahead and ask your provider about the most common features businesses ask for. More than likely, you’ll need a voice mail service, the ability to record calls, hold music, and some other features. However, there are probably quite a few offerings that you don’t need. Since these can impact how much you’re paying every month, make good decisions about which features you’ll use and which you won’t.
  3. Not getting a VoIP system
    VoIP services are becoming more popular every year. In fact, the number of subscribers who use VoIP in small or home offices is projected to grow to $262 million, which is a 50% increase since 2011. VoIP provides more flexibility, saves money, and will be easier to use. If you want to ensure you never have to deal with phone system failure, VoIP is the way to go.

Your business doesn’t have to deal with an outdated, undependable method of communication or overall safety. If you’re in need of better telephone systems or video surveillance for your business, ARG has you covered. To find out more, get in touch with us today.

Looking for Communication Solutions? Choose VoIP Business Systems

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Does your office still have a traditional phone system? Have you been planning to replace your traditional phone lines with a more up-to-date system? There are a variety of phone systems currently available, and one of these is based on VoIP technology. Not only are business VoIP systems an effective communication solution, they are a welcome alternative to traditional telephone systems.

VoIP technology utilizes the Internet to make telephone calls, and is becoming much more prevalent in both the public and private sector. This technology provides effective solutions for small businesses as well as large organizations. Furthermore, mobile VoIP usage is also increasing, and it is estimated that there will be approximately one billion people using this technology by 2018.

There are a number of obvious benefits to having a VoIP system. One of these is monthly costs. When you replace a traditional phone line with a VoIP system, it can potentially save you between 20%-50% on a monthly basis.

It goes without saying that having an effective and reliable telephone system is integral to conducting day-to-day business operations. In addition to providing communication solutions that include hosted phone systems, VoIP services also include video access and provide an excellent platform for virtual conferencing.

When considering VoIP business services, it’s also important to note that a recent survey conducted by Sage Research had some interesting results. This study showed that Internet telephones actually increased worker productivity. It was found that each employee increased their weekly productivity, on average, by 3.9 hours.

Since more and more people in the United States are employed by companies that approve of, encourage, or require some level of telework, VoIP technology has the capacity to streamline and enhance this process. Mobile VoIP in particular can assist employees and employers with maintaining contact when they are not in the same location. Furthermore, this increases flexibility with conference calls, meetings, and other communication needs, such as providing updates to clients and colleagues.

Why rely on outdated business telephone systems when you can have a state-of-the-art VoIP system installed? If you’d like to learn more about business VoIP systems or have a VoIP system installed, please contact us today.

Telecommuting is Becoming Increasingly Popular, Report Shows

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According to Gallup’s annual Work and Education poll, the percentage of people who have telecommuted, both part- and full-time, climbed from 30% in 2008 to 37% in 2015, and that number is climbing every single day.

Nearly 64 million U.S employees, or 50% of the workforce, holds a job that allows them to work from home at least part time. With the addition of new technologies and communication solutions — plus the constant urge to check your email inbox — the number of telecommuters is set to increase even more within the next few years.

As of now, the U.S. News and World Report says that 4% of employees in Delaware are full-time telecommuters who are working from their home or on the road while travelling. Though that number seems quite low, the number of workers who telecommute part time is much higher.

But many companies are not creating environments that allow their employees to work from home or remotely. While some industries, like manufacturing, retail, food service, or other jobs that require their workers to be physically present, are obviously unable to grant work from home benefits, many industries can. Sales and marketing professionals, social media managers, software engineers, and designers, for example, are all able to enjoy the luxury of telecommuting.

In many cases though, these employees are bound to their desks, often less productive than they would be otherwise.

The benefits of telecommuting are vast for both employer and employee. Not only are workers often more productive in their own environments, they are often happier as well. Working from home allows many employees to spend more time with their families, attend doctor’s appointments or other engagements, and reduces unscheduled time off from work.

Telecommuting also eradicates the need for lengthy commutes, which can often exhaust and anger workers. When employees are able to work from home, they are able to avoid rush hour traffic and possible accidents as well.

Businesses who have telecommuting employees need communication solutions like cutting edge Delaware business phone systems. These secure digital phone systems lower costs of phone systems and enable video conferencing, among other benefits.

ARG Communications can deliver the network infrastructure and telephone systems needed to make telecommuting efficient and desirable for employers and workers alike. If you have any questions about telecommunication software for the modern office, give us a call.

Things to Look for in a VoIP Services Provider

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Today, your business likely relies on technology for virtually every aspect of your operations. From closed-circuit television systems that give you peace of mind when you’re not in the office to video messaging, email, and telecommuting, it would be hard to find a part of your business that doesn’t incorporate at least some type of technology.

VoIP services is just one of these examples, but it’s also an increasingly important one. Standing for Voice over Internet Protocol, VoIP technology allows the user to make voice phone calls using a broadband Internet connection instead of a traditional analog phone line.

Before jumping onto the VoIP services bandwagon, it is important you find a trusted hosted phone systems provider. The VoIP industry grew by more than $76 billion in 2015 alone, so it is important you find a provider that will be able to lead you to new heights in this growing field.

Here are three things to look for when choosing a VoIP services provider for your small business:

A secure data center
You will want to look for a provider who has a data center that is protected by a government-authorized network for technology and communication. This will ensure that the system stays secure and functioning even if the provider’s data is breached or compromised.

A protected network
It is crucial to the safety of your business that your provider’s network points are completely firewalled and that full security measures are taken wherever possible. Ideally, they should offer separate systems so that an Internet failure will not affect calls to the center. Considering that calls are coming through on the Internet — which makes the data accessible to hackers — it is important that each call goes through a secure and protected network.

At the end of the day, you will want to look for a company that does not plan downtime. This means that no matter what time a customer calls in, they will be able to be met with an answer. You will want to ask the company what percentage of uptime you can expect so you are getting the best bang for your buck.

ARG Communications understands the importance of reliability and quality. Contact our professionals to implement affordable VoIP services in your Delaware small business today.

VoIP 101: The Advantages of VoIP for Businesses

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VoIP services are growing rapidly: the industry as a whole is on track to reach one billion users by 2018. As traditional office phone lines are becoming antiquated, VoIP technology is becoming more popular among both large corporations and small or home offices.

So, What is VoIP?
VoIP is short for voice over internet protocol. VoIP systems are online-hosted phone systems that do not require traditional landline phones. If that sounds complicated, the reality is that this type of system does not require complicated installation or constant maintenance. These phone lines can be maintained entirely off-site by your phone provider.

What kind of equipment does VoIP require?
Installing VoIP can be extremely simple depending on your network infrastructure. Because the phone system isn’t analog and works through your online systems, the network needs to contain a number of things in order to be used for both internal and external communications. A typical network infrastructure contains routers, switches, cables, and LAN cards, as well as additional basic software (i.e. operating systems and cyber security solutions). IP addressing and other network services are also required.

If your network is properly connected, all you’ll need to set up VoIP is a high speed internet connection and a computer, adapter, or specialized phone.

Who can I call with VoIp?
The type of service you receive determines who you can and cannot call. In some cases, a user may be limited to speaking to other people who have subscribed to the service, while others can receive and call out to anyone who has a phone number. These services allow the subscriber to make local, long distance, mobile, and international calls. In these cases, the recipient does not need to have any additional phone equipment. They may not even notice that you’re speaking to them via a digital network.

What are the benefits of VoIP?
When you make the switch to VoIP, you’re able to make business calls from anywhere where an Internet connection is present: including wirelessly. If you’re not in the office, you can use the WiFi anywhere to connect to the internet through your personal computer or specific adapter and communicate with company staff or clients.

Additionally, you can eliminate the need for your current phone package and exclusively use your internet package to connect your phone system. That means a company like ARG Communications can not only lower your monthly internet and phone bill, but also provide all maintenance and updates to make your job that much easier.

GM Offering Better WiFi To Help Pokemon Go Players Catch ‘Em All

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It’s no secret that the recent release of the virtual reality mobile game Pokemon Go has made headlines all over the world. The game brings Generation Y and Millennials back to their childhood roots in an innovative way. Players can catch various Pokemon characters using the GPS on their mobile phones. But because the game eats up such a large amount of data, it’s often recommended to play when connected to a WiFi network.

According to GM Authority, technological advances have allowed General Motors (GM) to now offer OnStar 4G LTE WiFi in its latest portfolio of vehicles. These brands include Cadillac, Chevrolet, Buick, and GMC. And it hasn’t taken Pokemon Go players long to catch on. The technology works just like connecting to any other wireless network, except once you enter the car, your phone syncs to the WiFi.

Since 4G is the best connection available for WiFi right now, players can explore with better accuracy and the GPS can pinpoint locations more efficiently.

While GM has some players covered while they’re in the car (parked, hopefully), what are players going to do while they’re at work? It’s only a matter of time until someone gets caught using their office WiFi phone systems to catch a Bulbasaur. When serious players are connected to a wireless internet access point, they don’t have to worry about how long they spend playing the game or how much data that they use. The only real concern would be battery life.

If the idea of Pokemon Go players mooching off their company’s WiFi phone systems seems far fetched, it shouldn’t. A reporter was recently caught playing the game during a State Department briefing on ISIS.

What are WiFi phone systems?
Commonly referred to as WiFi VoIP phones, these communication solutions allow phone calls to be digitally transmitted through an internet connection. The phone itself is cordless and has similar hardware as VoIP phones. WiFi phones are typically more affordable and easy to setup when installation of voice and data cabling already exists.

There are two types of phones that can be used to implement wireless VoIP: the WiFi VoIP Phone and the DECT (digital enhanced cordless telecommunications) phone. Earlier WiFi phones used technology similar to current devices on the market, like baby monitors. Currently, they use WLAN networks to connect.

With new applications like Pokemon Go taking the world by storm, it is no surprise that the mobile VoIP market is expected to have 1 billion users by 2018. Considering that phones using VoIP services save businesses up to 50% monthly, and that combining it with WiFi makes phone systems both flexible and portable, the number of users could increase indefinitely.

One thing is for sure, increased interest in WiFi availability and WiFi phone systems has significantly increased since the release of the game.

4 Things You Didn’t Know Your Business Phone System Could Do For You

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Today, phones aren’t just phones. We live in an era of video conferencing, smartphones, and Voice over the Internet Protocol systems.

And that’s why business owners of all kinds often struggle to find affordable communication solutions. While many people have already discovered that switching to VoIP services can save up to 50% of their monthly bill, others still aren’t sure if VoIP is right for their business. But with more than 11 million meetings scheduled each day, many of which require video conferencing and VoIP services, it is more apparent than ever that VoIP is both necessary and useful. To help get the most out of your business phone system, here are some ways that modern voice technology can benefit your company.

Improve your billing accuracy
Your business phone system is a true management system. It keeps track of the average phone call length and can generate detailed logs every week, month, or day for your convenience. You have the ability to ask for the exact reports you need for billing, saving time for more important tasks.

Learn from call data
Call data can be used for more than simply billing purposes. Your business phone system allows you to be more effective in your data collection than you are now. If you want to track the average call time for a particular department, sales for example, then you can do so with your new telephone systems.

If you want to make your company more efficient, then start putting your data to work.

Save money
This is the big one. While some people are afraid that hosted phone systems will cost them more than landlines, that’s not actually the case.

Business phone systems that VoIP services can save more money per year with little to nothing in upfront costs. With VoIP business services, there is a low monthly fee as well as the ability to only pay for the services you will actually need and use.

Improve the performance of your internet connection
It is important to choose a leading provider of telephone systems that offers hybrid business phone systems. This is because this type of phone system allows commonly visited sites to be accessed at LAN speeds. Furthermore, you will reduce the chances of your network performing slowly while still retaining the ability to store important files locally.

Not only can the right phone system improve your ability to service customers, but you can also gather useful data to help improve your own business practices. Studies show that businesses who implemented Internet telephony increased productivity by 3.9 hours.

If you’re in Pennsylvania and are looking for the best telephone systems Philadelphia has to offer, then consult ARG Communications, a leading provider of business phone systems.

5 Facts About VoIP Services Everyone Should Know

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VoIP services are becoming increasingly popular in recent years. In fact, the industry made over $76 billion in 2015 alone. Taking note that most users of VoIP or wifi phone systems are businesses, here are five facts about VoIP technology that you may not have known.

The first VoIP call was made in 1974
The ARPANET, the precursor to what we call the Internet today, was a network of connections available only to government and educational computers. A real-time voice sample was sent between the Informational Sciences Institute and Lincoln Lab using two computers directly. This was accomplished using an algorithm called “continuous variable slope delta (CVSD) modulation.” A few months later, the first two-way VoIP call took place.

The FCC wants to make Wi-Fi available to all Americans for free
From privacy advocates, free market supporters, and consumer advocates, just about everyone has something to say about free government wifi. If this does indeed become a reality, people will able to make free calls using VoIP features over wifi.

VoIP to VoIP calls are free
When two callers use VoIP to call each other using the same VoIP provider, the calls are completely free. This is true no matter the distance, length of time, or who makes the call. This allows families, friends, and businesses to communicate around the world at no extra cost.

VoIP services can be used on your smartphone
Many communication networks with VoIP technology have a mobile app for smartphones. Simply download the app, sign into your account with that provider, and begin making calls from a wireless Internet access point. When you use this service, your VoIP number will display, not your actual cell phone number. Mobile VoIP is expected to reach 1 billion users by 2018.

Never miss a call again
Many companies that offer VoIP services have a call forwarding option to reduce chances of missing phone calls. You have the ability to set up other phones, including your mobile phone and landlines, to receive incoming calls. This feature allows you to take calls from your office anywhere you are.

Each day, over 11 million meetings occur in the United States. Many of these meetings use VoIP technology to make calls. Now that you are aware of the many benefits of VoIP, you will begin to become more productive in your own life.

The Three Types of VoIP Services, Explained

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No matter the size or kind, your business needs to explore the phone systems Delaware has to offer in order to find the right communication solution for your business’s needs. One way to solve your company’s business phone systems problem is to consider using VoIP business services. Not only can it grow with your company, but it can also help remote employees access their business lines from wherever they might be.

In order to choose VoIP services, it is important to know the different kinds and how they can benefit your business infrastructure. Here is a detailed look at the VoIP phone systems Delaware telecommunications leaders can offer to make your business successful.

VoIP Phone Systems
VoIP phone systems do not use the traditional copper wires commonly found with landlines. Instead, VoIP technology uses the same Internet connection that a business already has. VoIP services allow smaller business to use features commonly used by bigger corporations. This includes automated attendants, call queues, and computer integration that sends voicemails to email inboxes and laptops. There is also a mobile option for remote employees to be able to access their business phone system from their mobile device.

Self-Hosted VoIP Systems
This type of phone system means that the business owns and pays for the equipment in use. It is commonly referred to as the private branch exchange (PBX) hardware needed to maintain the phone systems Delaware and other areas use. It allows circuit switching within an organization’s phone system.

Cloud-Based VoIP Systems
With cloud-based VoIP business systems, there is no hardware or maintenance to deal with, other than IP phones. Consult the leading provider of business telephone systems to find out how they maintain all of the PBX technology on their end, should you choose this type of service. For growing businesses, cloud-based phone systems allow them to easily add lines when necessary. This service usually costs a monthly fee and is based on a per-user model.

Considering that VoIP technology allows phone systems to be both flexible and portable, your business could greatly benefit from it. Studies show that over 11 million meetings take place each day in the United States, many using video conferencing and VoIP services. Choose VoIP services and join the estimated 1 billion users of mobile VoIP by 2018.